Privacy Policy

Starter template - replace this page with copy reviewed by your own legal counsel before relying on it.

1. What this policy covers

This policy explains what personal information SimpliSend collects when you use this website and the platform, why we collect it, and the rights you have over it under the Protection of Personal Information Act (POPIA).

2. Information we collect

• Account information you provide directly: name, email address, company/account name, password.
• Contact data you upload or connect to send campaigns to - you control what this contains.
• Usage and billing information related to your account and subscriptions.
• Standard technical information (IP address, browser type) collected automatically by any website.

3. How we use it

To provide the service you've signed up for - sending your messages, managing your account, and processing payments - and to communicate with you about your account. We do not sell personal information to third parties.

4. Your contact data

Contact lists you import or connect belong to you. You are responsible for having a lawful basis (typically consent) to hold and message the numbers in your list - see our POPIA compliance guide for more detail.

5. Security

Sensitive data, including external data-source credentials, is encrypted at rest. Access to your account is protected by your password and, where applicable, your team's configured roles and permissions.

6. Your rights

Under POPIA, you can request access to, correction of, or deletion of your personal information. Contact us using the details on your account to make a request.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page.